What payment types are accepted?

VISA | MasterCard | PayPal | Humm | Zip | Bank Deposit 

How do I know my card details are secure?

We use Secure Socket Layer (SSL) and payment gateway for all orders placed to ensure the security of your personal card details.
Our secure web pages can be identified by their URL: that begins with 'https://', while standard pages begin with 'http://'.
A padlock or key will also be visible in the bottom right of your web browser.

Go Easy Australia Fraud Protection Security

At Go Easy Australia, we have a fraud protection security procedure in place which may occur to any order placed via our website/s.
Having this in place ensures peace of mind and the highest level of security protection for all our customers who shop with Go Easy Online.
A notification email will be sent to you if your order has become part of this fraud protection security procedure.
Please follow the instructions in the email and call us to get your order processed.

Can I still order online if I don't have a credit card?

Yes, you can use a debit card (VISA or MasterCard) or open a PayPal account or pay via Bank Transfer

How do I get a PayPal account?

Visit the PayPal website www.paypal.com.au and sign-up for an account.

Humm helps everyday Australians Buy Now Pay Later. Our payment plans are great value because humm customers pay no interest, ever!  

Humm is fast and simple to use when you shop: 
Online Simply, select humm at checkout and you will be taken through humm to confirm your payment.
In store, open the humm App and generate a barcode. Simply take this to the checkout with your purchase and they will scan or input the code.

Cancellations

You will need to submit a claim via our support center and the support team will assist you further with your enquiry.
The customer is responsible for covering the return postage/shipping carrier cost of the product being returned.

- A 10% cancellation / restocking fee will apply to all returns & refunds.
- Shipping/carrier costs are non-refundable.
- A claim needs to be placed through the support center and needs to be approved by Go Easy Australia before the order(s) are returned.
- Your relevant order information must be on the item you are returning.
- If you have placed an order that is currently on back order or pre order and wish to cancel the order a 10% termination fee will apply. You can only cancel this type of order if it has not been dispatched.

By consumer law we have the right to not give a refund or a replacement if the customer simply changes their mind about a product

Note: For hygiene reasons some products may not be returned under this policy such as helmets, clothing, safety equipment etc.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our Warranty:     In addition to any other guarantee or warranty implied by law, Funtastic warrants that Funtastic Products will be free from manufacturing defects for a period of 12 months from the date of purchase ("Warranty").

Exceptions:    This Warranty does not cover normal wear and tear, or any damage, failure or loss caused by improper use, assembly, maintenance or storage of the Funtastic Products.

How to claim:    To make a claim under this Warranty, simply follow these steps:

Step 1:    Find your receipt which proves the date on which you purchased the defective Funtastic Product. Where the date of purchase cannot be verified, Funtastic will make an assessment based on the date of manufacture of the Funtastic Product (if possible), the condition of the Funtastic Product and the type of defect.

Step 2:    Contact the Funtastic Customer Service Team with details of your defective Funtastic Product by either:

1.    Phone: 1800 244 543 or

2.    Email: info@funtastic.com.au

Step 3:    Where requested, send us the defective Funtastic Product and a copy of your receipt. When you contact a representative of the Funtastic Customer Service Team, they will advise you whether you are required to make your defective Funtastic Product available to Funtastic for inspection. If you are required to return your defective Funtastic Product and a copy of your receipt to Funtastic, our Customer Service team will provide you with details of how to do so. Funtastic will cover the cost of the return delivery.

Step 4:    Wait for us to contact you. Once we have received your defective Funtastic Product for inspection, we will inform you of our assessment of your claim within 14 days. If you were not required to provide us with the defective Funtastic Product for our inspection, we will inform you of our assessment of your claim within 14 days of you first notifying us about the claim. When we contact you, we will firstly let you know whether you have a valid claim under this Warranty, and if so, we will inform you whether your defective Funtastic Product will be replaced or repaired, together with the number of days you can expect to wait to receive your replaced or repaired Funtastic Product.