What payment types are accepted?

VISA | MasterCard | PayPal | Humm | Zip | Bank Deposit 

How do I know my card details are secure?

We use Secure Socket Layer (SSL) and payment gateway for all orders placed to ensure the security of your personal card details.
Our secure web pages can be identified by their URL: that begins with 'https://', while standard pages begin with 'http://'.
A padlock or key will also be visible in the bottom right of your web browser.

Go Easy Australia Fraud Protection Security

At Go Easy Australia, we have a fraud protection security procedure in place which may occur to any order placed via our website/s.
Having this in place ensures peace of mind and the highest level of security protection for all our customers who shop with Go Easy Online.
A notification email will be sent to you if your order has become part of this fraud protection security procedure.
Please follow the instructions in the email and call us to get your order processed.

Can I still order online if I don't have a credit card?

Yes, you can use a debit card (VISA or MasterCard) or open a PayPal account or pay via Bank Transfer

How do I get a PayPal account?

Visit the PayPal website www.paypal.com.au and sign-up for an account.

Humm helps everyday Australians Buy Now Pay Later. Our payment plans are great value because humm customers pay no interest, ever!  

Humm is fast and simple to use when you shop: 
Online Simply, select humm at checkout and you will be taken through humm to confirm your payment.
In store, open the humm App and generate a barcode. Simply take this to the checkout with your purchase and they will scan or input the code.

Cancellations

You will need to submit a claim via our support center and the support team will assist you further with your enquiry.
The customer is responsible for covering the return postage/shipping carrier cost of the product being returned.

- A 10% cancellation / restocking fee will apply to all returns & refunds.
- Shipping/carrier costs are non-refundable.
- A claim needs to be placed through the support center and needs to be approved by Go Easy Australia before the order(s) are returned.
- Your relevant order information must be on the item you are returning.
- If you have placed an order that is currently on back order or pre order and wish to cancel the order a 10% termination fee will apply. You can only cancel this type of order if it has not been dispatched.

By consumer law we have the right to not give a refund or a replacement if the customer simply changes their mind about a product

Note: For hygiene reasons some products may not be returned under this policy such as helmets, clothing, safety equipment etc.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our Warranty:

In addition to any other guarantee or warranty implied by law, Go Skitz (Go Easy Australia Pty Ltd) warrants that Go Skitz products will be free from manufacturing defects for a period of 12 months from the date of purchase (“Warranty”). Some parts have a limited warranty period see below. 

3 Month Parts Replacement Warranty

Electrical components, Tubes, Tires, Chain, Belts

30 Days Parts Replacement Warranty

Batteries

Exceptions:
This Warranty does not cover normal wear and tear parts or any damage, failure or loss caused by improper use, assembly, maintenance or storage of Go Skitz Products.

How a claim is made

When making a claim, you will need to provide proof of purchase, condition photos of the item. This information is required to be submitted via the support center and communication is made through the support center. When the claim is created, the customer will receive the claim number and the customer support team should reply within 48 hours.